Frequently Asked Questions


SHIPPING

WHAT IS YOUR SHIPPING POLICY?

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Shipping in the United States is free over $85.00 USD and $9.99 USD flat rate if less. Shipping in Canada is free over $80.00 CAD and $9.99 CAD flat rate if below.

WHERE DOES BIION FOOTWEAR SHIP?

Biion Footwear offers shipping to Canada and the United States, as well as most international locations (international shipping rates may apply).

Although we are able to virtually ship to any location, there are restrictions on some products, and some products cannot be shipped to international destinations. If you would like to inquire about shipping to a location outside of the countries offered, please email customerservice@biionfootwear.com

HOW DO I TRACK MY ORDER?

To track your order:

  • First, login to your account
  • Select the "View Order Status" link under the My Account menu.
  • Click “View Order Details” beside the order you would like to track.
  • At the bottom of the following page you will find your tracking number and shipping method
  • Most orders are shipped using UPS, you can track it through their website: http://www.ups.com/tracking/tracking.html

RETURNS

WHAT IS YOUR RETURN POLICY?

Our focus to make sure you are 100% satisfied with your order. If you would like to return your order you may. We accept most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

HOW DO I RETURN AN ITEM?

  • To return an item:
  • First, login to your account
  • Select the "Complete Orders" link under the My Account menu.
  • Click the Return Item(s) button.
  • Fill out the form provided with your Return Reason and desired Return Action selected from the dropdown menus, and under Comments specify your reason for returning the shoes.

To return an order first make sure you are signed into your account. Then go to the customer service page. Select RETURN REQUESTS from the menu. At the bottom of the list, it will say: “To return an item from one of your previous orders, please click here”. Once you have selected the link, you will be able to make a return request.

Note: all returns must be in original packaging and placed within a shipping container to be shipped in.

HOW DO I EXCHANGE AN ORDER?

We want to make sure your Biion shoes fit perfectly. If you would like to exchange your shoes for different size or style. You can exchange any product that is still in re-sellable condition within 30 days of delivery. This is applicable for all available products and sizes only, and on products of an equal or lesser price.

To exchange an item:

  • First, login to your account
  • Select the "Complete Orders" link under the My Account menu.
  • Click the Return Item(s) button.
  • Fill out the form: Beside Return Reason select “Exchange Shoe Size”, select “Exchange” beside Return Action, and under Comments specify your reason for exchanging the shoes and what you would like them to be exchanged for.

We will pay the return shipping costs if the exchange is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your exchange within four weeks of giving your package to the return shipper, however, in many cases you will receive it more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and (if applicable) the time it takes your bank to process any refund request (5 to 10 business days).

CONTACT

HOW DO I CONTACT BIION FOOTWEAR?

You can contact us at any time, any day. You can email us at customerservice@biionfootwear.com any time, any day. Or call us at 1-844-994-0404 between 09:00 – 17:00 EST.

I HAVEN’T RECEIVED AN EMAIL ABOUT MY ORDER?

If you have not received any emails about your order, they may be landing in your Spam or Junk Mail folder in your email account. If they have landed in there you can move it into your inbox, and most email clients allow you to mark that sender as trusted – so all future emails from Biion Footwear will land in your inbox.

MERCHANDISE

HOW DO I FIND MY SIZE?

To get the right fit, we recommend that you go down one half size to one full size from what you normally wear. Our shoes are made with a weightless and form-fitting moldable EVA (Ethylene-vinyl Acetate) material designed to have a snug fit with your foot.

WHAT IS ETHYLENE-VINYL ACETATE (EVA)?

Ehtylene Vinyl Acetate (EVA) is the lightweight material used to make Biion shoes. We use the highest grade of EVA giving our shoes a form-fitting stretch fit. Other features unique to EVA are: waterproof, shock absorbent, washable, anti-microbial, and they're odor-resistant.

HOW CAN I FIND A STORE THAT SELLS BIION FOOTWEAR NEAR ME?

Biion Footwear is available in several locations and growing everyday. You can use our store locator to find a location near you: http://www.biionfootwear.com/store-locator.html

WHY AM I BEING CHARGED IN USD?

Transactions may appear in US dollars on your statement because our website operates in that currency. If you have placed an order with us in a different currency, that amount is based on the conversion rates at the time.

I OWN A SHOE STORE, HOW DO I INQUIRE ABOUT SELLING BIION FOOTWEAR IN MY STORE?

If you would like to inquire about selling Biion Footwear, please email our sales team at sales@biionfootwear.com

HOW DO I CLEAN MY BIION SHOES?

We recommend washing your shoes with mild soap, warm water, and a soft cloth or brush. We do not recommend putting your shoes in the washing machine, dryer, or dishwasher as this could cause the material to warm and shrink.

HOW DO I CARE FOR MY BIION SHOES?

Avoid leaving them out in direct sun light and extreme heat conditions for extended periods of time as this could cause the material to warp.



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